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Customer Service

 

TERMS AND CONDITIONS

KOA Swim will exchange the size or style of your bikini within 10 days of delivery.  You will receive full credit toward your exchange minus shipping fees.  All items sent for exchange must have original liners in place.  Returns will be accepted under the same guidelines as exchanges.   Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted.  In order to do an exchange, please notify KOA swim by email within 15 days of receipt of product to explain the reason for exchange and describe the desired alternative.  All sales are final for clearance marked items or any item bought with a promo code.

 

DAMAGES

KOA Swim is a hand crafted bikini line which is thoroughly inspected before each delivery. KOA Swim suits with metal accessories can be delicate and experience discoloration in addition to normal "wear and tear" over time. If you receive a damaged or defective item, please notify KOA Swim within 15 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Please contact KOA Swim for damages that may occur after the product has been used.  If damages occur after product use, we will be happy to offer repairs in most cases.


CARE INSTRUCTIONS

KOA Swim suits are constructed of the finest imported fabrics and trims and can be delicate in nature.  While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water.

All swimwear should be hand washed in cold water. Lie flat or hang to dry.


Contact Information

If you have any additional questions or comments about our fine swimwear feel free to contact us at info@koaswim.com.  We look forward to pleasing each of our KOA beauties :)

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