FREE SHIPPING $150+

FAQ

Questions on Sizing? Please see chart below:

WHEN WILL MY ORDER SHIP?

From the time of placement orders typically take 1-2 business days to process  and leave our office.

FREE SHIPPING?

We offer Free Shipping with orders over $150. Orders under $150 are subject to a $6 ground Shipping Charge.  If you wish to receive your KOA bikini Faster you may upgrade your shipping for additional costs. Please see shipping chart below for more information. Orders placed after 12 PM PST, weekends, or holidays will be processed the following business day.

EXPEDITED SHIPPING?

Expedited Shipping incurs additional costs depending on speed chosen at the time of order. Orders placed before 12PM PST will be shipped out same business day. Orders placed after 12PM PST will be shipped out next business day. Expedited shipping only delivers Monday-Friday with the exception of recognized holidays. If your order is placed during the weekend it will ship out that following Monday. Expedited shipping can vary 1-2 days depending on your location. 

 

WHERE ARE YOU LOCATED?

We are an online retailer with our headquarters in Huntington Beach CA. However, KOA swim is carried among various retailers near you. Please click here for full list retailers.

 

WHAT DOES PRE-SALE MEAN?

Pre-sale items are available for purchase. However,  we currently do not have the item in stock and our waiting on its arrival to our office. These orders will ship out 2 weeks from purchase date. If items can be shipped sooner we will notify you via email.

 

RETURNS/EXCHANGES?

We take great pride in our quality and excellent value.  While we hope you LOVE your new merchandise, if for any reason you are unsatisfied with your full priced merchandise, we will gladly accept returns for store credit only.

A shipping return label will be provided for you by visiting https://www.koaswim.com/pages/returns and entering your order ID# and email. Your item(s) must be unworn/unwashed with tags/liners attached and merchandise must be sent back to KOA swim within 14 days of the delivery date. A store credit code will be emailed to you once item(s) are received at our address.

Please note: Original shipping expenses are not refunded with store credit issued. International orders do qualify for return (store credit), however we do not offer shipping labels for returning the item(s) back to KOA swim.

All marked sale items or items purchased with a Promo Code of 30% off and higher are considered FINAL SALE and are not eligible for return (store credit). Only one coupon code can be used per order. No price adjustments can be made to orders outside the time of sale. 

 

HOW DO I TAKE CARE OF MY KOA BIKINIS?

Our bikinis are made of the highest quality fabric that is sure to last with some LOVE given. Caring for them is simple. Hand wash with mild soap in cold water. Lay flat or hang dry in shady area.

 

QUESTIONS/COMMENTS?

We are here to help! Please contact info@KOAswim.com with any questions.

 

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